Updated : March 15, 2025

Welcome to EnviroGreen Duct Cleaning (“Company,” “we,” “our,” or “us”). By accessing or using our services, including making payments online, you (“customer,” “you,” or “property owner”) agree to the following Terms of Service. Please read these terms carefully before using our services.

1. Acceptance of Terms

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Services Provided

EnviroGreen Duct Cleaning offers professional duct cleaning services aimed at improving indoor air quality and HVAC system efficiency. All services will be performed in accordance with industry standards and best practices.

3. Payment Terms

• Payment Methods: We accept various forms of payment, including credit/debit cards and online payment platforms.

• Payment Due Date: Payment is due upon completion of the services unless otherwise agreed upon in writing.

• Late Payments: Late payments may incur additional fees.

4. Online Payments

By making a payment online, you agree to these Terms of Service. All online payments are final. In the event of a dispute, our liability is strictly limited to the fees paid for the services rendered.

5. Refunds and Returns

At EnviroGreen Duct Cleaning, we are dedicated to providing high-quality air duct cleaning services and ensuring customer satisfaction. If you are not fully satisfied with our service, please contact us within 72 hours of your appointment so we can address your concerns. While all completed services are non-refundable, if there is a service issue due to technician error, we may offer a partial refund or schedule a follow-up visit at no additional charge.

If you experience any issues with our service, we offer a one-time re-service within seven days of the initial visit, provided the issue stems from an oversight in cleaning, failure to follow the agreed scope of work, or excessive dust or debris remaining due to improper cleaning. EnviroGreen Duct Cleaning is not responsible for pre-existing issues such as mold, mildew, or bacterial contamination within the HVAC system, nor for damage to ducts, vents, or HVAC components that existed before our service. Additionally, we do not guarantee against re-accumulation of dust due to system inefficiencies or home conditions.

If you have concerns regarding charges, we encourage you to contact us before filing a chargeback with your bank. Unauthorized chargebacks may result in legal action and additional fees. For any refund inquiries or re-service requests, please contact us via phone at (866) 797-3779 or by email at [email protected].

6. Limitation of Liability

Our liability is limited solely to the amount paid for the services under the agreement. We are not responsible for incidental, indirect, or consequential damages.

7. Disclaimers and Waivers

General Disclaimer

• All materials are guaranteed to be as specified.

• All work will be completed correctly as determined by the contractor and standard industry procedures.

• Any alterations from the specified work will be executed only upon written orders from the property owner and will incur extra charges.

• Our workers are fully covered by workers’ compensation insurance.

• No verbal statements, promises, or opinions of our representatives shall be binding unless specifically noted on the work order.

• The property owner assumes all responsibility for damages due to the breakage of any hidden fuel/utility service line, though we will do our best to avoid such damage.

• EnviroGreen Duct Cleaning accepts no liability for conditions existing prior to cleaning, nor will we be responsible for any damage to outdated or neglected components of the HVAC system to be cleaned or the re-contamination by any uncleaned component as requested by the customer.

• During the process of removing and reinstalling vent covers, there is a potential for paint chipping. Technicians will be as careful as possible, but the responsibility for paint touch-up and/or repair shall be assumed by the customer.

Microbial Contamination Disclaimer

If applicable, in the instance of visible microbial contamination on the HVAC ductwork and/or system components, the property owner hereby classifies this project as cleaning and agrees this project does not fall under New York State Department of Labor Article 32 of the labor law or any other such laws or regulations.

Remediation Work Disclaimer

The property owner is responsible for informing the contractor of the presence of asbestos. If applicable, this site-specific Mold Remediation Work Plan is prepared based on the property owner’s assessment. Unless otherwise indicated, the property owner assumes the role of Assessor for the Remediation Plan and post-cleaning clearance and hereby accepts and agrees to the Mold Remediation Work Plan and agrees this project does not fall under New York State Department of Labor Article 32 of the labor law or any other such laws or regulations.

8. Notice of Cancellation

At EnviroGreen Duct Cleaning, we understand that plans can change. If you need to cancel or reschedule your appointment, we ask that you notify us as soon as possible. There is no cancellation fee for missed or rescheduled appointments.

To cancel or reschedule your appointment, please contact us at least 24 hours before your scheduled service. Cancellations made less than 24 hours prior to the appointment may result in a rescheduling fee at the discretion of EnviroGreen Duct Cleaning.

Please note that failure to provide adequate notice may delay our ability to serve other customers and disrupt our schedule. If you do not show up for your scheduled appointment without prior notice, we may require a deposit for future appointments.

We strive to accommodate all our customers, so please reach out to us if you need to reschedule, and we will work with you to find a new time that fits your needs.

For cancellation or rescheduling requests, please contact us at (866) 797-3779 or email us at [email protected].

9. Mechanic’s Lien Notice

Any contractor, subcontractor, or material supplier who provides home improvement goods or services under your home improvement contract and is not paid may have a valid legal claim against your property, known as a mechanic’s lien. This means that your property may be sold to satisfy the lien if the claim is not resolved. Payment of the agreed-upon price under the contract prior to the filing of a mechanic’s lien may prevent such a lien. If a lien is filed, you have the right to contact an attorney to determine your options for discharge.

In the event of default, EnviroGreen Duct Cleaning reserves the right to take possession of all materials and equipment through self-help or other legal remedies. Any legal fees or costs associated with the customer’s default will be the sole responsibility of the customer.

10. Discounts and Promotions

All discounts and promotional offers provided by EnviroGreen are subject to specific terms and conditions. Discounts and promotions cannot be combined with any other offers, promotions, or discounts unless explicitly stated otherwise. All offers are valid for 30 days from the date they are issued unless stated otherwise. However, EnviroGreen reserves the right to modify, extend, or cancel any discount or promotion at our sole discretion at any time, even within the 30-day validity period. Please contact us for any questions regarding our current offers..